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Saturday, January 26, 2013

The Costs of Poor Writing | William H. DuBay

Don't think it's worth the time, energy or expense of improving the writing in your documents or the documents of your organization?

Think again.

Plain-language advocate Bill DuBay makes a convincing case in this article about the costly consequences of writing that's hard to read and hard to comprehend.

He asks these questions:
How much money and time do you waste in:
  • Unnecessary support calls caused by unclear instructions?
  • Poorly written forms and applications that are badly filled in?
  • Manuals, reports, and specifications that are hard to understand?
  • Confusing internal procedures and regulations?
  • Ineffective memos and business letters that are never answered?
  • Undecipherable legal notices and briefs?
  • Uninteresting press releases that are ignored by the media?
DuBay's website provides other articles and resources for making documents more readable by following plain-language principles. For more information and advice on clear, concise writing, visit Garbl's Plain-English Writing Guide.

DuBay's article is featured today, Jan. 26, in my daily online paper, Garbl's Plain English Paragraphs, available at the Plain Language tab above and by free email subscription.

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