Weisinger writes:
Now, readers, lets step back from the Ozzie incident and look at ourselves. Consider: How many times have you said something that has offended another person, be it at home or at work? How many times have you said something, and although minutes later you regretted your words, you still got burned?She then describes five lesson that if followed, "will make it less likely to put your foot in your mouth. The headings for each lesson:
1. Increase your self-awareness.
2. Don't ignore your built-in censor.
3. Empathy.
4. Fast Apology.
5. Let it go.
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